For more than six years, the TelePresence hotline has linked printing companies to printservices technicians, and the recently extended partnership between symmedia and manroland has existed for just as long. A fruitful collaboration: more than 1,000 printing companies worldwide are linked to the TeleSupportCenter via symmedia’s remote service software. Rapid assistance and services focusing on the specific customer process are provided 24 hours a day, 365 days a year.

The printservices support centres are located in three time zones and are manned day and night to help customers. TeleSupportCenter technicians who speak German or English are always on standby to rectify faults in a printing press via remote diagnosis:

“symmedia gave us great support in developing TelePresence into a 24/7 service. And together we now have ambitious plans to expand our remote service portal,” emphasises Marco Faulhaber, Executive Vice President of printservices for sheet-fed printing systems at manroland. “Not only are our procedures now much more efficient and transparent, but through the tight network of experts we are very close to our customers and trusted partners in their daily business.