Function

symmedia SP/1 offers you all the functions you need to implement remote service.

Proactive problem recognition	Continuously monitor your products at customer locations and receive proactive status reports.
Automated diagnosis	You receive pre‐analysed log files and configuration data in a matter of seconds.
Remote access	Access through a secure connection to desktop computers, terminals or directly to supported devices and components.
Software distribution	Automate your software updates and patches onto the units.
System maintenance	Carry out planned or condition‐dependent routines for rectifying identified error causes, or for system optimization.
Back‐office integration	Integrate your remote service in back‐office applications (ERP, CRM) in order to automate business processes while making them more efficient.
1:1 Support	Support your customers on location directly via Remote Desktop, Chat, VoIP or Webcam.
Value‐added services	Gain insight on how customers use your products and which services you can actively offer them.

Are you interested in symmedia SP/1 technology and would you like more detailed information? If so, simply use our contact form to make a brief enquiry.