Because we know that the feasibility of a remote service solution is largely dependent on it fulfilling the security requirements of its operators, we have devised a special security concept. And it’s a great success: so far all of our customers have satisfied their customers that the symmedia SP/1 solution is completely secure.
 
Service technicians must be able to connect customers quickly and easily, without any help of IT experts. And in the long term, you’ll have to administer hundreds or thousands of customers and machines in your remote service network. Classic VPN solutions are much too complicated to fulfil this need. That’s why we’ve developed a special solution for the secure and simple connection of machines. The only standard solution that bears the TÜV-IT security certificate.  

symmedia SP/1 security standards:

• The machine operator always has complete control (administration of user permissions, seamless logging of all processes, visual surveillance for remote access operations); they can also end access at any time.
• In general, only the machine operator has all the data.
• Connections are only established from the inside of the operator network to the outside.
• Extremely simple installation and administration
• External security certification from the TÜV-IT
• Authentication via role-specific SSL certificates
• Authorisation via high-performance permissions management
• Transport encryption
• Data encryption
• Storage of relevant user actions
• Blacklist function

Would you like more information about the symmedia SP/1 security concept? If so, simply use our contact form to make a brief enquiry.