symmedia process optimisation enables you to efficiently and globally organise remote service for thousands of machines whilst involving your service organisation and service partners.

You can use symmedia process optimisation to:

• Present your service organisation through a system of high-performance permissions management
• Involve the right experts in online communication
• Access a standardised workflow on all customer systems online and communicate with the customers
• Log and evaluate all the status and machine data for all systems and use this data to derive appropriate actions
• Link service tickets to the ERP system
• Monitor service level agreements

We offer you:   

• High-performance process support via service tickets connected to your ERP/service management
• Administration of customers, machines and service contracts
• Generation of reports on customer and service activities
• Visualisation of machine data, reports
• Maps/geographical allocation of the machine location
• Intelligent logging and automatic transmission of machine data
• Alarm-enabled workflows
• Conference centre with chat, whiteboard, audio, video  
• Group and role-based presentation of your own service organisation and subcontractor tickets
• symmedia management consulting with service concept workshop, staff training and roll-out support
• All troubleshooting functions
• Hosted on your premises or by us

Would you like more information about symmedia process optimisation? If so, use our contact form to make a brief enquiry.