symmedia troubleshooting rapidly and securely brings your systems online so that you can access controls and provide assistance. It’s fast and easy: just install our software on your new machines or use our hardware box. With just a few mouse clicks, everything is up and running and the machine connects to your service via our central server.

You can use symmedia troubleshooting to:

• Access operator screens and controls via the Internet
• Produce and administer service tickets
• Use diagnostic tools
• Produce and administer service reports
• View a machine’s history and service logbook at any time
• Offer customers a solution with a security certificate
• Manage service times online

We offer you:

• Access to our central symmedia SP/1 remote maintenance server
• Software or a box to connect the machines
• A secure and high-performance connection to machines and controls   
• Tunnel for specific controls, e.g. S7, Rockwell and many more...
• High-performance administrative functions for connections, machines and users
• Chat, whiteboard, file transfer
• Troubleshooting workflow with service report and, if required, time account
• Machine history and service logbook

Would you like more information about symmedia troubleshooting? If so, use our contact form to make a brief enquiry