It’s like going to the doctor: they can only provide you with the right help once you have told them what the problem is. With symmedia added value services, the machines provide you with round-the-clock status updates. This enables you to provide your customer with the right service offers. You can calculate new performance guarantees for availability or productivity, for example, and offer the customer an attractive package for these.

Some of our customers think things through right to the operator model. However, most customers discover the possibility of significantly increasing their classic service offers (e.g. spare parts) with which – according to a VDMA study – German mechanical engineers only generate 25% of their possible customer volume.

In short, the customer focuses on maximum productivity at the lowest possible cost. Mechanical engineers use symmedia added value services to optimise availability, productivity, maintenance cycles and procurement expenditure for wear parts. symmedia’s OEE visualisation demonstrates its efficiency advantage to the customer and at the same time the customer experiences a higher level of convenience.