Digital collaboration has just become faster, easier and even more secure: Embrace Industry 5.0

Assets – Full visibility across all machines

Create digital twins of every machine, regardless of type or brand. Gain a unified view of connected and unconnected assets to streamline operations, reduce training time, and optimize performance. Conveniently enter the service process via a highly organized, customized asset structure.

Collaboration – Always connected

Enable real-time, secure, and traceable collaboration that puts people at the center – a key aspect of Industry 5.0. Through chat, video conferencing, and whiteboards, we empower your teams to share knowledge across time zones with 24/7 follow-the-sun support, anywhere, and on any device.

Service Cases – Smart service management

Handle shared and internal service tickets in one place. Track all interactions and maintain control at every stage of the collaboration process.

Documents – Everything in one place

Securely store and manage all machine-related documents provided by your collaboration partner or yourself. Keep machine-related information accessible to your team at all times.

API Integration – Built for Connectivity

Integrate with your ERP, CRM, or MES using our Public API. Easily extend the Hub into your digital ecosystem.

Secure Remote Access

With VNC, you can securely and conveniently access your machines anytime, anywhere. For an added layer of security and reliability, connect via the Secure Service Connect (SSC) tunnel. The enhanced SSC Data Link Tunnel now supports UDP, providing seamless access to controllers like TIA Portal and TwinCAT, which are fully integrated into the symmedia Hub.

Monitoring

The symmedia API framework allows you to securely authorize others to collaborate with data from your machines to create meaningful dashboards and perform monitoring and data science based on AI and ML technology.

Apps – Unlock value with smart applications

Run machine-related and data-driven apps from OEMs or service partners directly on your Edge Device. From predictive maintenance to custom dashboards – extend functionality, stay flexible, and keep full ownership of your machine data.

Secure API – Open. Safe. Connected.

Use our secure and robust API framework to integrate the symmedia Hub into your IT landscape. Designed for security, scalability, and real-time access to assets, service cases, and machine data—on your terms.

Edge Device – Built for industrial reliability

The symmedia Edge Device, available as hardware or virtual appliance, is built for critical environments and secured by design. Based on a hardened Ubuntu runtime, it enables seamless app deployment, secure remote access, and efficient data handling. Thanks to port unification, all service protocols—such as VNC, file transfer, and data link—run through a single, encrypted connection, simplifying IT integration and firewall management.